Warranty

 

Lifetime Warranty

We want you to enjoy our knives for a lifetime.

If any defects in materials or craftsmanship of our knives are found, we will replace the product at no cost. Paudin’s warranty does not cover wear from normal use or damages caused by misuse or use other than the intended purpose of the item.

If you experience any issues with your Paudin products, please contact us through our website or at order@paudinpro.com, and we’ll provide the best solution for you.

Warranty Overview

Paudin UK offers a rock-solid lifetime warranty. We do not provide repair services, but we will replace any defective product free of charge.

Our warranty does not cover:

  • Wear from normal use

  • Damage from misuse or unintended use

We stand firmly behind our products and our customers. If the quality of one of our items does not meet your expectations, we will provide a refund or replacement.

How to Claim

When contacting us, please include:

  • Your full name

  • Order number

  • A description of the issue

  • A clear image showing the faulty item

 Warranty claims apply only to items purchased directly from Paudin UK.

Shipping

  • Refunds or exchanges are issued free of charge if your product does not meet expectations.

  • For exchanges, shipping is free within the US. We use Amazon’s multi-channel fulfillment, ensuring fast delivery nationwide.

  • Certain locations (Alaska, Hawaii, P.O. & APO Boxes, rural areas, and new developments) may receive standard shipping.

  • Orders usually ship within 24 hours, with delivery times of 3–5 days. A tracking number will be emailed once your package is shipped.

  • To comply with postal regulations, knives must be securely wrapped to prevent cutting through packaging. Please avoid attaching adhesive materials directly to the product.

Custom content

Paudin – The Blade of Harmony

Two thousand years ago, a master butcher named Pao Ding wielded a slender blade that glided effortlessly through sinew and bone, its edge undimmed for nineteen years.

His knife was not merely a tool – it was an extension of his spirit, moving in harmony with the natural order of things.

“What I care for is the Dao, which goes beyond skill.”

At Paudin, we carry forward this philosophy.

We forge blades not just to cut, but to harmonize steel, hand, and ingredient as one.

Each knife is crafted with precision, mirroring the effortless grace of Pao Ding’s art.

  • High-carbon steel, honed to a whisper-thin edge
  • Designed to move “where there is no thickness, into spaces where there is ample room”

In the heart of the kitchen, Paudin transforms every slice into an act of mastery.

Because true sharpness is not force – it’s flow.

Paudin. Forged for Excellence.

Our Philosophy

At Paudin, we believe a knife is not just a kitchen tool.

It is the silent partner of every cook – the bridge between raw ingredients and shared meals.

Our guiding principles are:

  • Harmony – Every blade should move in balance with the hand that holds it.
  • Precision – A true knife must cut effortlessly, preserving both flavor and texture.
  • Endurance – Like Pao Ding’s blade that endured nineteen years, our knives are forged to last, crafted from high-carbon steel and tested against time.

We do not chase trends – we pursue timeless sharpness, durability, and beauty.

The Founders' Story

Paudin was born from the meeting of four craftsmen and dreamers, hailing from the United Kingdom, Russia, Japan, and China.

Each brought their heritage and vision to the table:

  • Justin – United Kingdom
    A culture of design, refinement, and modern innovation.
  • Hiroyoki – Japan
    Centuries of blade-making tradition and razor-sharp precision.
  • Vicky – Russia
    The resilience to forge tools that endure.
  • David – China
    The wisdom of balance and the story of Paudin.

Together, they asked one question:

“What if a kitchen knife could embody harmony between tradition and modernity, between strength and elegance?”

Paudin was their answer.

Our Mission

We craft knives not just to cut, but to transform cooking into a flow state – effortless, precise, and joyful.

With every slice, we want our customers to feel mastery at their fingertips – whether preparing a simple breakfast or a feast for loved ones.

Because cooking should not be a struggle.

It should be harmony.

Our Vision

Paudin exists to elevate kitchens worldwide.

From professional chefs to home cooks, we aim to create knives that feel like an extension of your hand.

Just as Pao Ding’s blade once revealed the Dao, we believe our knives reveal the beauty in every ingredient.

Paudin. Forged for Excellence.